Canvas Blinking

[arami165]

I have always used canvas on Safari and never had an issue until this past Friday. I log onto Canvas and the dashboard is blinking and none of my courses appear. I am able to see my course by clicking on course. However, I when I click on grades, quizzes, people, modules, nothing loads. It's becoming very frustrating not being able to access my courses. 

[Chris_Hofer · Accepted solution]

Hello  @arami165  Welcome to the Canvas Community! Here are some troubleshooting steps you can try:

• Check your device compatibility: What are the basic computer specifications for Canvas?‌
• Check your browser compatibility: Which browsers does Canvas support? Note that Internet Explorer 11 is not a supported browser.
• Try a different browser. The latest version of Chrome works great in both Windows and MacOS.
• If none of these methods solve the problem, contact Canvas Support. General instructions are in How do I get help with Canvas as a student? but your school's support setup might vary somewhat, in which case ask your local IT Department for additional troubleshooting assistance.

[SchaeferG · Accepted solution]

We are seeing this as well at my school. Chrome works fine, but Canvas is unusable in Safari.

[Chris_Hofer · Accepted solution]

Hello  @arami165  Welcome to the Canvas Community! Here are some troubleshooting steps you can try:

• Check your device compatibility: What are the basic computer specifications for Canvas?‌
• Check your browser compatibility: Which browsers does Canvas support? Note that Internet Explorer 11 is not a supported browser.
• Try a different browser. The latest version of Chrome works great in both Windows and MacOS.
• If none of these methods solve the problem, contact Canvas Support. General instructions are in How do I get help with Canvas as a student? but your school's support setup might vary somewhat, in which case ask your local IT Department for additional troubleshooting assistance.

[SchaeferG · Accepted solution]

We are seeing this as well at my school. Chrome works fine, but Canvas is unusable in Safari.

[clputnam]

We have been getting reports about the same thing at our school. 

[gncrum]

Seeing the same here. On Safari running 10.10.5.  Works fine on Chrome and Firefox

[Stef_retired · Accepted solution]

 @gncrum ‌, it's good to know that you're not experiencing any problems on Chrome and Firefox. Only the two latest versions of Safari (11 and 12) are supported browsers; try updating Safari to the latest version.

[Stef_retired]

For those of you who have added comments to this thread, if you've already gone through all the troubleshooting steps and have determined that your browser(s) and device(s) are up to date and meet the minimum requirements set forth in the documentation, please contact Canvas Support for additional assistance (https://community.canvaslms.com/docs/DOC-10554-4212710328 , or use the preferred help method set forth by your school).