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Apologies if I'm missing something, but I wanted to see if others have the same experience as our institution. We have noticed that when requesting captions, the 'Which language is spoken?' box is actually a little smaller than it seems. Users can only really click in the area highlighted in red above... the right side of the arrow does nothing. We have had a few puzzled users wondering why they can't request captions. I didn't see the option for a feature request through the Arc group, but really my request would be to extend the button to be clickable throughout the entire squared dropdown box.
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