[ARCHIVED] unable to add students "unable to find matches below"

[664755030]

 @Chris_Hofer stefaniesanders @jivedocs_unfede amara.mastronardiFree-For-TeachersQ & A have a free for teacher account and it has been working well until now.

When I was trying to add a new student, it says "we were unable to find matches below"

Can anyone tell me why? It is urgent.

Thanks

[Stef_retired · Accepted solution]

 @664755030 ‌

Our support team indicates that the issue of adding users was resolved last week, so it's not necessary to use the join code workaround. When adding a new user, this is the message that should display to the teacher:

This gives the instructor the option to create new users from the list.

[eliteartofphleb]

I am dealing with the same thing. Very frustrating. I have had this canvas for my school for 2 years with no problems. They do an update and now it don't work. I can't add my student for class now...smh

[664755030]

Yes, very frustrating. I am doing a PhD and I have recruited all my participants, but I couldn't add some of them to the system. I searched and there have been no such problems or solutions. I feel I got stuck here. 

It's so weird that you could add some, but not others.

[rim_abid]

Same situation here! I am using Canvas for the first time as a teacher and feel very frustrated. I hope it works soon.

[jenniferborch]

Same issue. What has happened to the open enrollment through e-mail option?

[deborahvajner]

I started running into this problem yesterday, just once, but today it's happened with several students.  Also students who have received the invitation are unable to connect as well.

[664755030]

Gosh, this is horrible news. I did not know if this had affected my participants or not as I am not their teacher. I am a researcher and they participate in my project. We do not communicate much. This is horrible timing for me! I would be so angry if this has an adverse impact on the outcomes of my project. Where can we report this problem? 

[664755030]

Can we all launch support tickets to get some attention and hopefully get this sorted out? I am trying to find how to report this. 

[parodign]

Same here. No solution found yet... But this prevent courses with CANVAS....

[rcastillor]

I have the same situation. What I did was to create a class code and sent it to my students' email addresses. So now they are enrolled. Go to Settings and mark the option of creating a class code to join the class. This will do until the usually email-adding is solved.

Hope it's helpful.

[events1]

I was unable to add people since yesterday, besides it is working fine now. Try again! 

[664755030]

Thank you so much! just tried and it worked! I have been trying for the whole day and it is 2:25 am here. Thank goodness it works now. I just hope there won't be any other problems at this critical time for me! 

[664755030]

The problem occurred again. 

[664755030]

Hi, the problem occurred again and a join code couldn't solve the problem either. Does anyone else have the same problem?  The matter is urgent for me.

[664755030]

The problem persists, so I had to create and send students a join code. But they still couldn't sign up an account. They got stuck on this page. After clicking Submit, nothing happened. Can anyone help solve this problem, please? I submitted technical help tickets, but only received automated replies. 

[664755030]

According to student feedback, by clicking the link and using the join code, they could sign up and access the course. But the next time they tried to log in, the email address would not be recognized and they had to do through the sign up process again. I checked and their email addresses did not show in the system, only the names. 

[Stef_retired · Accepted solution]

 @664755030 ‌

Our support team indicates that the issue of adding users was resolved last week, so it's not necessary to use the join code workaround. When adding a new user, this is the message that should display to the teacher:

This gives the instructor the option to create new users from the list.

[riboldipj]

Stephanie,

I'm having this issue again. I'm a Canvas root admin. I've added users to our domain, so I see them in the People list under the root account. Then I go to the course/People/+ People/ add the email address and role/ click Next and get this message:

 If I click on "Click to add a name" and I add the user's name, I get this error message:

 So, I cannot add a valid user to the course. What is the problem? What is the solution?

Thanks,

Pablo

[Chris_Hofer · Accepted solution]

Hello @riboldipj ...

I'm not sure if this would apply in your situation or not, but in the June 9, 2021 Deploy Notes, there is a section on Email Addresses and Manual Enrollments:  Canvas Deploy Notes (2021-06-09) - Instructure Community.  Per these notes, do you know if the user confirmed his/her e-mail address first before you added that person's e-mail address to the course?  [I experienced a similar issue a week or two ago using a dummy e-mail account (made up e-mail address), and because the e-mail address was made up, I technically could not confirm that the e-mail address was legit because the e-mail inbox doesn't actually exist.]

[riboldipj]

Yes! This was exactly the situation. Thank you so much for the clear answer and the link to the release notes.

So, if I understand correctly, this happens only if I try to add an unverified user using their email address. If I were to use the SIS ID, then I could add them to the course before they verify their account?

Thanks,

Pablo

[Chris_Hofer]

Hi @riboldipj ...

I've not tried to manually enroll people via SIS ID, but I have used the Login ID method to manually enroll, and that did seem to work...essentially by-passing the need to confirm the e-mail address.  So, go ahead and give either of those a try to see if it works for you.  How do I add users to a course? - Instructure Community

Good luck....keep us posted! 

[664755030]

Hi Stefanie, 

Thank you very much for your reply.

Yes, I know the problem was resolved last week. However, it occurred again yesterday, and the day before yesterday. 

You are right, I just tried and it is working again, now, as you indicated. 

I hope it will be stable, as I have new users every day in my course recently.

Thank you very much for your message. It is very much appreciated. 

[Stef_retired]

Thanks for letting us know!

[mgallag9]

I'm getting the same error message right now and can not enroll students to my courses. Please fix!

[Stef_retired]

 @mgallag9 ‌

This conversation is specific to an issue that occurred a few weeks ago in some Free For Teachers accounts. As your Canvas courses and enrollments are managed by Arizona State University, you'll need to contact the local Canvas admin or eLearning department for the school to find out why you're receiving this error message.