[ARCHIVED] "We're sorry, but something went wrong." message for Google items

[tex_n]

Whenever I try to open something from an instructor that is from Google or add an external tool from my own Google drive as an instructor, I am receiving the error message, "We're sorry, but something went wrong." A little background about my situation:

• I am using Chrome browser
• Google Drive is a "Registered Service" (in fact, I have un-registered and re-registered as an attempt to fix)
• I am logged in to my Google account

I am not the only one in my district that is having this problem, however not everyone is having this issue. Can you please advise? Thanks!

[KristinL · Accepted solution]

Hi -- I have come to understand that there has been an overwhelming number of tickets that went into Instructure support today. As an admin, I received an email a little while ago that stated that there will be maintenance that happens tonight for the Google LTI. Hopefully, tomorrow's activities will be easier! If not, please reach out to Canvas Support, and I think they'll be able to guide you.