[ARCHIVED] Why is text jumbled in the app

[gterri71]

Sometimes posts in the app look jumbled.

See attachment.

Thanks

[gterri71]

Any ideas? Anyone.....?

[Stef_retired]

Hi,  @gterri71   and Welcome to the Canvas Community! This definitely warrants investigation by Canvas Support, so please submit a help request if you haven't already (from the app, tap Help and Report a Problem as outlined in How do I get help with the Student app on my iOS device?). 

[gterri71]

Thanks Stefanie. I submitted a ticket through the app. 

This is in android however not iOS.

Have a great week ahead.

[KristinL]

Hi Bill - The Mobile Team is aware of this particular issue and is working quickly to address it and to release an update soon. Submit a ticket with Canvas Support though! Information you share through those requests is valuable.

[gterri71]

Kristin,

I believe I submitted a ticket through the app. Dashboard/Settings/Help/Report a Problem.

If this isn't right let me know.

I've found another issue within Course Canvas. Desktop this time.

[KristinL]

Canvas Student 6.6.4 was released! I'd test the app, looking for the issue after the update. Let Support know if the issue isn't resolved. I hope it's a solution!

If there's something not working quite right with a feature through the browser, feel free to open a new question here in the Community or initiate a new ticket with Canvas Support.

[gterri71]

Thanks Kristin,

I may have found a thread where others are having the same issue. 

https://community.canvaslms.com/thread/22486-does-anyone-know-why-the-office-365-cloud-assignment-is...

Just waiting a response right now. 

With the stress of having to finish and submit a paper, then having to deal with this, is kind of mind numbing. :smileyplain:

I'll update the app tomorrow. 

Thanks again.

[gterri71]

Hey Kristen, 

I just checked the play store and they still have the 6. 6.2 version up. Haven't seen the new version yet.

[snguyen2]

Hi everyone,

I know this is an old forum but did we ever have this issue fixed? 

Thank you.