[ARCHIVED] Why does the sound not work on any of my professor's videos?

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pai19001
Community Novice

Video sound not working. 

The video sound is not working for any of the videos my professors have embedded withing the script. It is like this for all of  my canvas classes. How do I fix this problem? (also the sound is on the video, I clicked on the sound symbol and made sure the volume is up and my speakers are on)

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Bobby2
Community Champion

Hi pai19001, and  @stokesad a, thanks for the question. This does not sound like normal behaviour. It might pay to contact your instructor and let them know. Perhaps they didn't have their mic on? 

You could use the Inbox to message them. How do I send a message to a user in a course in the Inbox as a student?

Sing out if you need a hand. 

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Same thing happened to me. You might want to double click on the tab to check if its muted. Please let me know if it works for you!

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