[ARCHIVED] Video using studio getting an error message

[jveich]

Each time I do a video, I get an error message. I am trying to figure out how to upload it here.

[Chris_Hofer]

Hello there, @jveich ...

For Studio errors like this, I would recommend that you reach out to the Canvas Help Desk folks to report this so that they can get a ticket created for you.  How do I contact Canvas Support? - Canvas Community  They may have some troubleshooting tips for you to try...including clearing your browser cache/history:

• How do I clear my browser cache on a Mac?
• How do I clear my browser cache on a PC?

Please come back to this topic to post an update once you've talked with their Help Desk so that we know how this issue was resolved for you.  Thanks!