[ARCHIVED] Unable to answer questions on a quiz

[j5n2]

Why can't I answer a question on the quiz I am taking? There is no reply button and no available editor. 

[kmeeusen · Accepted solution]

Hi  @j5n2  Welcome to the Canvas Community!

Unfortunately, this is a global community of Canvas users, and neither Canvas support, nor your instructor. We do not have access to courses and accounts except our own.

The Help Desk at Highline (just up the road from me, actually), will be able to help you if it is a Canvas issue.

Also, you may want to make sure your browser is current and one that is supported by Canvas. Learn more at Supported Web Browsers 

Finally, you should always contact your instructor first when you are having an issue in a course, even an online course.  You can contact your instructor through Canvas by following this guide https://community.canvaslms.com/docs/DOC-10574-4212710325 Even if it is only to explain why something wasn't completed. They are always your first line of defense.

Good luck,

Kelley