[ARCHIVED] Text Box Entry Problems

[samueltan]

Dear Canvas Team,

   I have a suggestion and question for text box entry submissions. Earlier today, I was doing an English short-answer question when I took a break to use the restroom and eat breakfast. I wasn't gone for too long, and Canvas logged me out when I clicked submit. The problem was my text I had typed had been deleted. I noticed that text box entries will be deleted if you refresh or log out. Is it possible to add a save or autosave feature similar to google docs or Microsoft word when you type? That way I could refresh the page or go back to an answer in the progress of being finished.

Thank you,

Sam Tan

[Stef_retired · Accepted solution]

Hi, samueltan Welcome to the Canvas Community! The New Rich Content Editor (RCE) includes an autosave feature, and that's described in more detail starting with the View Auto-Saved Content section near the bottom of How do I add and modify text in the New Rich Content Editor as a student?  If your school hasn't yet enabled the New RCE, please ask the local Canvas admin or eLearning department for your organization for additional guidance.

[paprzyckil]

We have had teachers reporting this problem this year- the text entry not saving. We have the new RCE enabled for the district. Is there another fix? Our students are on iPads.

Thanks,

Lisa

[Stef_retired]

Have your teachers reported this to Canvas Support, @paprzyckil ? That's the best way to get action on it.