[ARCHIVED] Student sees giant locks instead of images iOS Mobile

glparker
Community Champion

A single student is using the Canvas Student app (iOS) to view course content.   All the images on the Modules they are looking at have been replaced with padlocks.   It's only this student.   

Here's the page in the browser

glparker_0-1598443883822.png

 

And here's what the student sees

glparker_1-1598443916069.png

 

 

I've verified that the files and the folders are all published.  I don't know what else to do?   

Does anyone have any tips for troubleshooting this students experience further?

 

Thanks, Glen

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