[ARCHIVED] SCORM File Delete Button Does Not Work

[gfulmer]

We are retrofitting our Storyline simulations for accessibility. Therefore our SCORM files are being updated from the previous file version. After uploading the latest SCORM file, we are unable to delete the older version SCORM file. There is a trash can available to delete the SCORM files, however when the button is selected, nothing happens. 

We want to remove the older SCORM files because they have the same exact file name and are creating confusion with the Canvas course builders. I have two questions:

1. Is anyone else having issues with the Trash Can "Delete" button on the SCORM page within your Canvas courses?

2. Since the Delete button won't work, is there any other way to remove the older files from the list on the SCORM page?

Thanks!

[scottdennis · Accepted solution]

Hi Gretchen,

Greetings from this former SBCTC staffer!

First off, in the interests of full disclosure I have to say that I am not all too familiar with SCORM.  I took a look in the course where it seemed you were active at the time you asked this question here in the community.  I can see the SCORM nav menu choice and I can see the delete icons associated with the individual packages.  I did some initial research, looking at SCORM in Canvas documentation.  I haven't found anything specific to deleting content but the delete icon looks like it should be pretty straightforward.  Do you have a specific content package I could try deleting?  Please feel free to DM or email me at scott@instructure.com.  Either way, have you also opened a case with Support?

[scottdennis · Accepted solution]

Hi Gretchen,

Greetings from this former SBCTC staffer!

First off, in the interests of full disclosure I have to say that I am not all too familiar with SCORM.  I took a look in the course where it seemed you were active at the time you asked this question here in the community.  I can see the SCORM nav menu choice and I can see the delete icons associated with the individual packages.  I did some initial research, looking at SCORM in Canvas documentation.  I haven't found anything specific to deleting content but the delete icon looks like it should be pretty straightforward.  Do you have a specific content package I could try deleting?  Please feel free to DM or email me at scott@instructure.com.  Either way, have you also opened a case with Support?

[jerry_nguyen · Accepted solution]

@gfulmer 

Yes, last week, I had the same issue deleting SCORM using Google Chrome. Try Microsoft Edge (if you're using Windows), it works for me, or use another web browser.

[LyndseySmith]

Hi, I am having the same issue. Tried in chrome and edge but still not working.

Any other suggestions or workarounds will be much appreciated!

Thanks

[jerry_nguyen]

Google recently introduced a new update to its Chromium based web browsers (E.g. Chrome or Edge) which prevents the confirmation box to appear (https://www.chromestatus.com/feature/5148698084376576).

A workaround, for now, if you wished to use Chrome/Edge is to add the following to the browser's launch shortcut (Instructions: https://www.lifewire.com/command-line-parameters-video-games-3399930)

--disable-features="SuppressDifferentOriginSubframeJSDialogs"

 In long term, we will need to inform Canvas of this issue so they can update the SCORM interface. 

[ElizabethMiles]

It isn't working for me anymore either.  Canvas rolled out a SCORM update on July 17th and I wonder if that's the problem...

[gfulmer]

 I was finally able to delete the older files using Firefox. So far that is the only browser allowing the delete button to work properly.

[PeterOstafichuk]

My solution:  I had the same issue.  Page became unresponsive on Chrome, Firefox, and Edge after pressing delete.  In my case the issue was because I was deleting a SCORM package from the middle of a long list.  When I hit delete there was a confirmation box that appeared at the top of the list (off the top of the screen).  I had to scroll back up to the top of the page and then was able to okay the delete.  It was not at all obvious this was happening. 

Instructure: if you're reading, this seems like a super simple fix.  Confirmation boxes should appear on the part of the page where the user is, not off screen.  Suggest having the confirmation box pop up with the SCORM package being deleted.