[ARCHIVED] No sound on Big Blue Button today

[lgill1]

No one can get sound today. Error 1004. Failure on Call reason=not found. Help

[ffdixon · Accepted solution]

I am the product manager for BigBlueButton.  I work at Blindside Networks, the company that provides hosting for Canvas Conferences to Instructure, and while can't speak on behalf of Instructure, I can respond to your question.

Hi Lacy,

Can you give us the title of your session in which this happened -- we'll take a closer look.  Thanks!

Regards,... Fred

[Chris_Hofer]

Hello  @lgill1 ...

I'm not sure if this issue has resolved itself or not, since your posting a couple days ago, but I am going to tag  @ffdixon ‌ in my response in hopes that he will be able to help you with your question.  Good luck!

[ffdixon · Accepted solution]

I am the product manager for BigBlueButton.  I work at Blindside Networks, the company that provides hosting for Canvas Conferences to Instructure, and while can't speak on behalf of Instructure, I can respond to your question.

Hi Lacy,

Can you give us the title of your session in which this happened -- we'll take a closer look.  Thanks!

Regards,... Fred

[Renee_Carney · Accepted solution]

 @lgill1  

It looks like Fred needs a bit more information to help you troubleshoot this.  See above.