[ARCHIVED] Microsoft Immersive Reader enabled but not functioning

[detour-jenn]

Has anyone else run into this sitution?

I see the immersion reader button enabled on pages but when clicked the accessibily tools do not display.

Thanks for the help!

Jenn

[kona · Accepted solution]

Greetings! I'd start by making sure you are using Chrome or Firefox as your internet browser, and make sure they are updated. Also, try clearing your cache. 

How do I clear my browser cache on a PC? - Canvas Community

How do I clear my browser cache on a Mac? - Canvas Community  

If none of this works, try a different computer (if you are able) to see if it's a computer issue or not.

If nothing works, then I'd recommend contacting Canvas Support. To do this, click on the Help link and Report a Problem.

Hope this helps! Kona