[ARCHIVED] Is there any way to delete all conversations on the chat page?

[nccolwel]

Is there any way to delete all conversations on the chat page?

[Stef_retired]

 @nccolwel , yes: scroll down to the bottom of How do I use the Inbox as an instructor? for instructions to select all conversations for a subsequent action (archive, delete, and so forth).

For what it's worth, when I was teaching, I never deleted anything from the Inbox or anywhere else in Canvas, as I wanted to stay on the right side of records retention policies; I chose to archive conversations instead. Archiving the discussions will remove them from your view and keep the Inbox tidy while still keeping the content for possible future retrieval.

[nccolwel]

Stephanie,

This seems to be talking about the inbox, I'm asking about the chat page. On the chat page there doesn't seem to be an option to archive or to delete other than one message at a time. This can get cumbersome. The new messages are at the bottom of long line of old messages, and there doesn't even seem to be a way to hide the the old ones.

Nancy

[Stef_retired · Accepted solution]

Oh, my apologies,  @nccolwel ‌; I read your question too quickly and saw "conversations" but missed "chat." It's not currently possible to delete chat entries in bulk. There is a feature idea requesting an enhancement: https://community.canvaslms.com/ideas/15845-delete-all-in-chat 

[nccolwel]

Thank you!