[ARCHIVED] How to contact Canvas Support without using Help Menu?

[afenton462]

When I login into Canvas none of the tabs load. The only tab that loads is courses, then I am able to click on a course. Then none of those tabs load except modules. I click on something in modules and that does not load either. Even the help tab does not load. I have no idea how to fix it, and I have an online class that I have not been able to complete work for. I have tried logging in and out. Still does not work. I have been experiencing this problem for about a week now. Please help!!!!!!!

[Stef_retired · Accepted solution]

Hello,  @afenton462  and Welcome to the Canvas Community! Chances are this is a browser issue. Please try these troubleshooting steps:

• Check your device compatibility: What are the basic computer specifications for Canvas?
• Check your browser compatibility: Which browsers does Canvas support?  (Note that Internet Explorer 11 is not a supported browser, and if you're using IE11, you should have been automatically redirected to a page providing additional instructions.)
• Try a different browser. The latest version of Chrome works great in both Windows and MacOS. If Chrome is giving you issues, switch to the latest version of Firefox.

If none of these methods solve the problem, contact Canvas Support. General instructions are in How do I get help with Canvas as a student? but your school's support setup might vary somewhat, in which case ask your local IT Department for additional troubleshooting assistance.