[ARCHIVED] How do I find my Customer Success Manager?

[BenjaminWagner]

How do I go about finding my Customer Success Manager, I took over as the IT Manager for my district and they have not had anyone managing this area directly for about 2 years. I have sent multiple tickets request via the help button in canvas but have never received a response back. Does anyone have any suggestions? 

[chadscott]

@Stef_retired or another from the Community Team should be able to help connect you.

Cheers,
Chad Scott
Katy ISD

[LeanneNeSmith]

I also need to be contacted - same issue - the previous Canvas admin here has retired and I need to speak with our CSM - we are interested in adding Studio. My email is leannenesmith@cpresa.org

[Stef_retired · Accepted solution]

Hello, @BenjaminWagner , a member of your CSM team has reached out to you directly.

[Chris_Hofer]

@JasonRoll ...

Did you have a question about this topic that Community members can help answer for you?

[rscott]

I am wondering the same thing! Would you be able to have my CSM reach out to me as well? Thank you!

[JasonRoll]

how do I get help from a live person?

[Chris_Hofer]

Hi @JasonRoll ...

What do you need help with?  Are you a student or an instructor?  If you are looking for general help with Canvas, you might want to start a new topic here in the Community site.  (This topic is asking about how a school knows who their Customer Success Manager at Instructure is.)  You could go here, Canvas Question Forum - Instructure Community, and then click on the red "Ask a question" button to start your topic.  Then, you would have to wait to get replies from other Canvas Community members.

Or, if you are wanting to talk with someone live, you could contact Canvas Support:

• How do I get help with Canvas as an instructor?
• How do I get help with Canvas as a student?

I hope this will be of some help to you.  Keep us posted here in the Community.  Thank you.

[JenniferCase]

Hi, I also need a CSM.  I'm admin for my school.

Roll Call Assignment won't add back in after one of the instructors deleted it.  The help pages say it's supposed to re-create itself and if it doesn't, I should contact a CSM.  I'm just taking over the job and nobody here knows who to contact.

Please help.

[crock]

Hello there!

I also need to get in touch with my Customer Success Manager and am unsure how to do so. Similar to others, I am the new(ish) Canvas Admin and no one is quite sure who to contact. We need help with importing SCORM files. 

Thank you!

[MelissaNTingle]

Hi! I am also searching for my CSM. Have tried multiple emails to different Instructure employees, and no luck. 

[KristinL]

Hi @MelissaNTingle - You aren't listed as a contact, so we're unable to provide you the direct email. The best person to contact would be the IT Services on your campus or your Canvas Admin. They'll be able to work with you to relay any questions. If there has been a change in leadership at your school and you need assistance updating the contacts for your account, please email the Community Team, and we'll help you. Community@instructure.com