[ARCHIVED] Grades Page Will Not Load

[rmc28027]

Hello, my grades page will not load for any of my classes. It shows a blank white screen. My device is compatible and my browser is FireFox. Is there a way to fix this issue? Thank you! 

[Bobby2 · Accepted solution]

Hi  @rmc28027 ‌, thanks for your question. And thanks for eliminating some of the obvious culprits.

Here are some ideas for you to try:

• Check your device compatibility: What are the basic computer specifications for Canvas?
• Check your browser compatibility: Which browsers does Canvas support? 
• Try a different browser. The latest version of Chrome works great in both Windows and MacOS.
• If none of these methods solve the problem, contact Canvas Support. General instructions are in How to contact Canvas Support, but your school's support setup might vary somewhat, in which case ask your local IT Department for additional troubleshooting assistance.
• clearing your cookies and cache might also help Clear cookies and site data in Firefox | Firefox Help 

I hope one of these does the trick for you.

Sing out if you need a hand. 

[Bobby2 · Accepted solution]

Hi  @rmc28027 ‌, thanks for your question. And thanks for eliminating some of the obvious culprits.

Here are some ideas for you to try:

• Check your device compatibility: What are the basic computer specifications for Canvas?
• Check your browser compatibility: Which browsers does Canvas support? 
• Try a different browser. The latest version of Chrome works great in both Windows and MacOS.
• If none of these methods solve the problem, contact Canvas Support. General instructions are in How to contact Canvas Support, but your school's support setup might vary somewhat, in which case ask your local IT Department for additional troubleshooting assistance.
• clearing your cookies and cache might also help Clear cookies and site data in Firefox | Firefox Help 

I hope one of these does the trick for you.

Sing out if you need a hand. 

[jchavarie]

We are having this issue too (as of today Dec. 9/2021) and are using Chrome 96.0.4664.93 (Official Build) (64-bit)

[Stef_retired]

@jchavarie Thanks. We're aware of this, and you can follow the status of the known issue here:  [OPEN] Various pages fail to load completely in Ca... 

If you

[mduran51 · Accepted solution]

We've been working on a thread here (https://community.canvaslms.com/t5/Canvas-Question-Forum/Gradebook-screen-is-blank-impacting-some-Ch...) -- the quickest workaround is to use another browser. Canvas has a known issues article listed here:

https://community.canvaslms.com/t5/Known-Issues/OPEN-Various-pages-fail-to-load-completely-in-Canvas...