[ARCHIVED] Forgot Password Bug

[alexpearson60]

When a new user clicks "Forgot Password" the message that is sent says:

"You requested a confirmation of your password for logging into Canvas.

This address is associated with the login, "xxxxx@xxx.xxx".

The password for this login should have been given to you by the system administrators at xxxxxxxxxxx, and Instructure doesn't have access to your password. If your password is not working, please contact the system administrators about changing or verifying your password."

What gives? Most of our users will be logging in using google authentication but parents and external students need to use the Canvas authentication. What are we doing wrong?

[mfduggan]

Hello,

It is July 13 and I just opened a ticket on this changed behavior.  WHAT GIVES - have you known about this for 12 days without a resolution?  I continue to work my ticket but you need to figure this out!

[cfaenza]

Same issue with my parents 

[alexpearson60 · Accepted solution]

I did get this fixed but Canvas engineering had to give me the answer. If you have implemented SAML authentication but you still want some non-SAML users to be able to log in you have to include a column with header = "authentication_provider_id" in your user import. The value in the column should be "canvas" all lower case.