[ARCHIVED] Buttons not Working on Canvas Student App

[felix_jackelin1]

Hello

I recently noticed that the buttons to my modules that I created work great on my laptop, desktop and even on my phone (if I log into Canvas directly) but not on the Canvas Student App.

I tried clearing the cache and data on the app, uninstalling and reinstalling and still no progress.

I tried creating buttons again and reloading them using 2 different programs (Google Drawings and a button generator at www.clickminded.com/button-generator)

I created them to mostly help students that may be using their smartphones so they can quickly jump to the modules but this is not happening.

Any thoughts? Has anyone else experienced this?

Thanks so much in advance.

Jackie

felix_jackeline@smc.edu

[rseilham]

@felix_jackelin1,

This can be difficult to diagnose without knowing "how" you linked from the buttons in Canvas. If you can give a few screenshots of how you are linking (what does the page look like, HTML code, etc) I wouldn't mind giving it a deeper look. Thanks! 

[felix_jackelin1]

Thank you so much for your reply @rseilham !  I really appreciate it.  Here is the code for my homepage.

<h2 dir="ltr"><img src="https://online.smc.edu/courses/35574/files/6388861/preview" alt="Banner showing students in caps and gowns graduating." width="820" height="312" data-api-endpoint="https://online.smc.edu/api/v1/courses/35574/files/6388861" data-api-returntype="File" /></h2>
<h2 dir="ltr"><img src="https://online.smc.edu/courses/35574/files/6388847/preview" alt="Picture of your professor, Jackeline Felix. " width="140" height="187" data-api-endpoint="https://online.smc.edu/api/v1/courses/35574/files/6388847" data-api-returntype="File" /><a title="Welcome Message - Start Here!" href="https://online.smc.edu/courses/35574/pages/welcome-message-start-here" data-api-endpoint="https://online.smc.edu/api/v1/courses/35574/pages/welcome-message-start-here" data-api-returntype="Page"><img src="https://docs.google.com/drawings/d/e/2PACX-1vQ_zsRVbJCMDU4q42N7NC-_Zk5smOr14iIBmywdZezTVE9SXcT-UtNzZ..." alt="Start Here Quick link" width="196" height="72" /></a></h2>
<h2><a title="Syllabus" href="https://online.smc.edu/courses/35574/assignments/syllabus"></a></h2>
<h2><a title="Welcome Message - Start Here!" href="https://online.smc.edu/courses/35574/pages/welcome-message-start-here" data-api-endpoint="https://online.smc.edu/api/v1/courses/35574/pages/welcome-message-start-here" data-api-returntype="Page"></a></h2>
<h2><a title="Instructor Bio" href="https://online.smc.edu/courses/35574/pages/instructor-bio" data-api-endpoint="https://online.smc.edu/api/v1/courses/35574/pages/instructor-bio" data-api-returntype="Page"></a></h2>
<p><a title="Instructor Bio" href="https://online.smc.edu/courses/35574/pages/instructor-bio" data-api-endpoint="https://online.smc.edu/api/v1/courses/35574/pages/instructor-bio" data-api-returntype="Page">Meet Your Instructor:</a></p>
<p>Jackeline Felix</p>
<p><a title="Instructor Bio" href="https://online.smc.edu/courses/35574/pages/instructor-bio" data-api-endpoint="https://online.smc.edu/api/v1/courses/35574/pages/instructor-bio" data-api-returntype="Page"></a></p>
<p>Email: felix_jackeline@smc.edu&nbsp;<br />Office Phone:&nbsp; 310-434-8168</p>
<p><a title="16week_Syllabus_online_Spring 2021.pdf" href="https://online.smc.edu/courses/35574/files/6388781/download?wrap=1" data-api-endpoint="https://online.smc.edu/api/v1/courses/35574/files/6388781" data-api-returntype="File"><img src="https://docs.google.com/drawings/d/e/2PACX-1vR5dskw4a86D9KlwoCNjLxVUumQ6npKZglI9_L-beIFs3aNxkIoquS-5..." alt="Syllabus Quick Link" width="215" height="110" /></a></p>
<p>&nbsp;</p>
<p><a title="Welcome &amp; Getting Oriented" href="https://online.smc.edu/courses/35574/modules/200303" data-api-endpoint="https://online.smc.edu/api/v1/courses/35574/modules/200303" data-api-returntype="Module"><img src="https://docs.google.com/drawings/d/e/2PACX-1vSf9J3lxdCufsbxhjAoTf0-3kPyIrAHvLm5tyGn9fzLJP0pD4GEycm9l..." alt="Welcome Module Button Quick link" width="200" height="96" /></a><a title="WEEK 1: Learn Online &amp; Syllabus" href="https://online.smc.edu/courses/35574/modules/200304" data-api-endpoint="https://online.smc.edu/api/v1/courses/35574/modules/200304" data-api-returntype="Module"><img src="https://docs.google.com/drawings/d/e/2PACX-1vT54q-bUdEtLpiCK9r0UeU4gdVHWE1tbF8iyelGKDpIk7V-1jK9gvISs..." alt="Week 1 button quick link." width="200" height="96" /></a><a title="WEEK 2: Exploring Personal Values, Self Motivation &amp; Goal Setting" href="https://online.smc.edu/courses/35574/modules/200305" data-api-endpoint="https://online.smc.edu/api/v1/courses/35574/modules/200305" data-api-returntype="Module"><img src="https://docs.google.com/drawings/d/e/2PACX-1vRnRdBzEEzH496zCOEEIfE-su66zGKr_giNSpMzDjW_nWUwelCgIuoJu..." alt="Week 2 quick link" width="203" height="99" /></a><a title="WEEK 3: Success" href="https://online.smc.edu/courses/35574/modules/200306" data-api-endpoint="https://online.smc.edu/api/v1/courses/35574/modules/200306" data-api-returntype="Module"><img src="https://docs.google.com/drawings/d/e/2PACX-1vQ6FWAkwjAqCyuXSqzhZ7nJ6a94NDTuWBtdcy3TNWJjutnduAZHFqLl2..." alt="Week 2 quick link" width="202" height="97" /></a><a title="WEEK 4: Learning How To Learn" href="https://online.smc.edu/courses/35574/modules/200307" data-api-endpoint="https://online.smc.edu/api/v1/courses/35574/modules/200307" data-api-returntype="Module"><img src="https://docs.google.com/drawings/d/e/2PACX-1vRcs-H9gclSHNIy91qRDiH7B5ziyRc0kOEUAOAVXu2BlcnCgPpofSZfH..." alt="Week 4 Quick Link" width="200" height="95" /></a><a title="WEEK 5: Time Management" href="https://online.smc.edu/courses/35574/modules/200308" data-api-endpoint="https://online.smc.edu/api/v1/courses/35574/modules/200308" data-api-returntype="Module"><img src="https://docs.google.com/drawings/d/e/2PACX-1vTnWmWu65OsZAXmRtgflR-nb1BJrbLWi84q8kyiQhO4ClAEL-8gJjAFX..." alt="Week 5 quick link" width="201" height="95" /></a><img alt="" data-decorative="true" /><img alt="" data-decorative="true" /><img alt="" data-decorative="true" /><img alt="" data-decorative="true" /><a title="Weeks 6-8 Higher Education &amp; Educational Planning" href="https://online.smc.edu/courses/35574/modules/200309" data-api-endpoint="https://online.smc.edu/api/v1/courses/35574/modules/200309" data-api-returntype="Module"><img src="https://docs.google.com/drawings/d/e/2PACX-1vQx7lHApuAKRPE6ROqskv1P_-_ymKx5p3U17n_pgRrRC-LB441blg6Tz..." alt="Weeks 6 - 8" width="207" height="100" /></a><a title="WEEKS 9-10: Career &amp; Major Exploration" href="https://online.smc.edu/courses/35574/modules/200310" data-api-endpoint="https://online.smc.edu/api/v1/courses/35574/modules/200310" data-api-returntype="Module"><img src="https://docs.google.com/drawings/d/e/2PACX-1vRDm3xCR5Rmdi0Jxg2fAJ8ToBOumNlG3S5glBMUiICKizvyzqs7ngDY-..." width="212" height="100" /></a><a></a><a title="WEEK 11: Midterm Exam" href="https://online.smc.edu/courses/35574/modules/200311" data-api-endpoint="https://online.smc.edu/api/v1/courses/35574/modules/200311" data-api-returntype="Module"><img src="https://docs.google.com/drawings/d/e/2PACX-1vRI0GUd6rI3Ev2UHuJ6MsI7vFtOj7jMMeqN4o7iGnJN5ZM6sVHjymGZ_..." alt="Week 11 button quick link" width="213" height="93" /></a><a title="WEEK 12: Critical Thinking &amp; Finance" href="https://online.smc.edu/courses/35574/modules/200312" data-api-endpoint="https://online.smc.edu/api/v1/courses/35574/modules/200312" data-api-returntype="Module"><img src="https://docs.google.com/drawings/d/e/2PACX-1vTbpcmCwmK3HEoEr_A4vZI1pDVWkk4ThPRNH0REZJJCKI4lS_3Q4Z2_8..." alt="Week 12 button quick link" width="204" height="94" /></a><a title="WEEK 13: Diversity &amp; Communication" href="https://online.smc.edu/courses/35574/modules/200313" data-api-endpoint="https://online.smc.edu/api/v1/courses/35574/modules/200313" data-api-returntype="Module"><img src="https://docs.google.com/drawings/d/e/2PACX-1vQvBulCgBzjHMzM9gem212tSwdqbucipo_eWdVURLIylb9hDromuTAz-..." alt="Week 13 Quick link" width="204" height="96" /></a><a title="WEEK 14: Health" href="https://online.smc.edu/courses/35574/modules/200314" data-api-endpoint="https://online.smc.edu/api/v1/courses/35574/modules/200314" data-api-returntype="Module"><img src="https://docs.google.com/drawings/d/e/2PACX-1vQQjAGe6FFr-mE4XIW32biybWctai3v4aUoSvnrbZm-yTRsGclCmyDBH..." alt="Week 14 Quick link" width="200" height="96" /></a><a title="WEEK 15: Final Exam" href="https://online.smc.edu/courses/35574/modules/200315" data-api-endpoint="https://online.smc.edu/api/v1/courses/35574/modules/200315" data-api-returntype="Module"><img src="https://docs.google.com/drawings/d/e/2PACX-1vR_sjBX1Ibu4dA8ueeJSgB94gBDpqZj1E5BKNX-BRD8WfDKEHs3x24ms..." alt="Week 15 Quick link" width="203" height="97" /></a><a title="Extra Credit" href="https://online.smc.edu/courses/35574/modules/200316" data-api-endpoint="https://online.smc.edu/api/v1/courses/35574/modules/200316" data-api-returntype="Module"><img src="https://docs.google.com/drawings/d/e/2PACX-1vRag2qdHwTlJDBz6_pbirjU0F6tcyvIqmO7Meex47l3fM9Jdw7rqGI-O..." alt="Extra Credit Module Quick link" width="200" height="96" /></a></p>

[rseilham]

@felix_jackelin1,

One other idea is to make sure students disable "Prevent Cross-Website Tracking" for the Canvas Student app as mentioned in this thread. This isn't ideal, but has been successful in solving some of these issues. Thanks.