[ARCHIVED] Blank

[6887862476]

how can i get my canvas account to stop going blank when i click on an assignment.

[kmeeusen · Accepted solution]

Hi  @6887862476  Welcome to the Canvas Community!

I don't know if you are asking as a teacher or a student, but it hardly matters. This is most likely a browser issue, meaning that you are likely using an unsupported browser. Please see Supported Web Browsers‌

We always recommend the most recent versions of Chrome or Firefox for our users.

Kelley

[6887862476]

Thank you

On Thu, Apr 16, 2020 at 9:28 AM kelley.meeusen@cptc.edu <

[6887862476]

I'm using chrome but its still a blank screen

On Thu, Apr 16, 2020 at 9:39 AM Megan Gallant <6887862476@mcsdgas.com>

[kmeeusen]

Hi again,  @6887862476 

Is your Chrome a current version (80+)? If not you will need to update it. Otherwise I would suggest submitting a support ticket. Choose the Help link, then choose Report a Problem.

Good luck,

Kelley

[6887862476]

yes

On Fri, Apr 17, 2020 at 9:59 AM kelley.meeusen@cptc.edu <

[Stef_retired]

 @6887862476 , we took a look at your page views which indicate that you're currently accessing Canvas through Version 78.0 of the Chrome browser. As that version is no longer supported, you will need to update to a current version as Kelley suggested upthread.