[ARCHIVED] Annotation on Ipad

[SarahBadawi]

Hello. I cannot annotate on the Ipad within Canvas but can do so on Iphone but the icons look different.  Has anyone encountered this?  I can use the touchscreen outside of the document i need to mark up but not inside.  thank you!

[ethan-franks · Accepted solution]

Hello @SarahBadawi, 

Sorry to hear that you are having issues with annotating on an IPad. While the icons and feature may look a little different on the ipad, the functionality should be the same: you should be able to use a stylish or pencil to annotate Documents within Canvas. 

Subsequently, we would recommend that you try removing your mobile app on your Ipad, then re-installing it. Sometime stored cookies and other cache can interfer with the functionality of the mobile app. Doing this has fixed many of these issues. 

Hopefully, that will solve your issue, but let us know if you need anything else. 

Thanks!