Hi @JimmyHenry , it may be best for you to use the Report a Problem link in your Canvas instance. This will allow you to communicate with one of our Canvas Support agents about the specific inform...

Hi @MichalPeretz are you able to access Canvas Support? They will most likely be able to diagnose the error message and help you get things squared away.

Hi @MarkGoron , As Media comments are feedback provided to students, they are not stored in user or course files. In that sense, they also do not count against a user’s quota. They will just be st...

Hi @ShannonCouncil , sorry for the delay in reply. I wanted to link this Studio guide just in case, although I'm sure you have seen it. My only thought is the file type you are using, is it SR...

Hi @Ddom6 , this is likely due to your schools instance not fully being set up for mobile access. One of us at Instructure could work with your school's admin team to get the app operational. ...

Hi @MichalPeretz are you able to access Canvas Support? They will most likely be able to diagnose the error message and help you get things squared away.

Hi @MarkGoron , As Media comments are feedback provided to students, they are not stored in user or course files. In that sense, they also do not count against a user’s quota. They will just be st...

Hi @ShannonCouncil , sorry for the delay in reply. I wanted to link this Studio guide just in case, although I'm sure you have seen it. My only thought is the file type you are using, is it SR...

Hi @Ddom6 , this is likely due to your schools instance not fully being set up for mobile access. One of us at Instructure could work with your school's admin team to get the app operational. ...

Hi @JimmyHenry , it may be best for you to use the Report a Problem link in your Canvas instance. This will allow you to communicate with one of our Canvas Support agents about the specific inform...