Solution discovered: The Zoom videos had passwords; removing the passwords allowed the students (and admins) to access the videos as expected. Ref:  Settings for sharing cloud recordingshttps://suppor...

All access is via Canvas, not directly though Zoom. I am the admin, and I'm using the same link the professor is using. He gets videos, the students and I get the error message.

I have a situation where, for a class, a professor has recorded four Zoom videos of discussions (see attached image "INC0963235 Cloud Recordings 1.png"):     https://umd.instructure.com/course...

Solution discovered: The Zoom videos had passwords; removing the passwords allowed the students (and admins) to access the videos as expected. Ref:  Settings for sharing cloud recordingshttps://suppor...

All access is via Canvas, not directly though Zoom. I am the admin, and I'm using the same link the professor is using. He gets videos, the students and I get the error message.

I have a situation where, for a class, a professor has recorded four Zoom videos of discussions (see attached image "INC0963235 Cloud Recordings 1.png"):     https://umd.instructure.com/course...