Hi @LISADARLING and others,

I'm pretty sure this was recently posted to the known issues area: [OPEN] Impossible to zoom out on image submissions... - Instructure Community - 635496.  It does appear this is currently a bug and something Instructure realized will need to be addressed, but there is no timeline for a resolution yet.  I would say that getting the issue to at least be acknowledged is a big first step on the way to getting it fixed though!

-Chris