Hi @Admvision,
My first suggestion would be to reach out to our support team for questions of this nature. But since you've caught me passing through, two areas to check would be:

• Ensure the "Account Admin" role has all permissions switched on. Issues arise if an account role has a permission turned on that an account admin does not
• Ensure that the role exists at the account level and not the sub account level (however this issue looks less likely).

Enjoy!