video quiz not working for teacher or student

MzAudrey
Community Member

I have been creating Canvas Studio video quizzes successfully since 2020.

Yesterday I made a video quiz for a lecture video I recorded using the Screen Capture software that is part of Canvas Studio (not an imported video). Later that day, I created a video quiz for it and assigned it to students.

Today, both myself and students cannot access the video quiz assignment. We are all receiving the same error message: "Something went wrong preparing your quiz." There is an option to click "Retry," at which point it says "We are preparing your quiz, please check back later." Checking back later does not seem to help. When I try to edit the video quiz in Studio, I get the message "Something went wrong preparing your quiz template."

Is there any hope for this video quiz magically fixing itself? I can't even edit it, so I can't view the questions I made to copy/paste into a new quiz.  The video itself works fine. I am able to embed it in an assignment and students are able to view it, it's just the video quiz that isn't working.

 

Thanks!

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