I have been using the Catalog API for completed certificates to update our system if the course has been completed.

I noticed recently that some users that have completed a course and previously issued a certificate are now not showing any completed certificates.  It just shows up as empty (below)

{
"completed_certificates": [
]
}

Here is an example of someone from the same "bulk purchase" that also completed the course on roughly the same day

{
"completed_certificates": [
{
"canvas_course_id": 452,
"catalog_title": "Course Name",
"canvas_course_name": "Course Name",
"certificate_url": "https://certURL",
"canvas_course_workflow_state": "available",
"completed_at": "2024-05-06T17:45:43Z"
}
]
}

We use Accredible for our certificates, and I also verified that we do not have an expiration set for the cert. Again, I am using the catalog completed certificates API request.  I would like to know if the community has come across this and if there is a setting or some other way to get these certs in catalog to show.  Thank you!