So a user when going into Canvas and clicking the test I'm redirected to lockdown browser as it normally does. This time however it shows an error that Respondus is Unable to open the exam. In order to open new quizzes you must use a standard browser first. The thing is that is what the person is doing. They had taken two quizzes in the same course earlier but when coming back later that is what happened. This has happened for a couple of the students. 

Has anyone seen this issue before? This is a new one I've come across.