Hi @Natalie0022,

We haven't heard from you in a while so I hope this means you found the answer you were looking for! If not, are you able to provide more information on your process? What program are you using to record? Is it both your webcam and your screen or just your webcam? Have you tried recording with another program? Does the recording play back normally on your computer and only change once it's uploaded to Canvas?

If you still need help just let us know! You might also consider reaching out to your school's local help desk for more hands on support.