Our organization is pretty different than the traditional ed institution, and we have always used our legacy LMS as the master record of student information. Now that we're on Canvas, that's not recommended. We have been using Salesforce as an ancillary system to track student support transactions, but were wondering if it wouldn't be best to use it to track all student records?

I know that Southern New Hampshire University​ uses a modified version of SalesForce to drive their competency based program, and while I'm new to working with CRM systems, I see how it can be useful to track important interactions and milestones in a student's educational career.

Does your institution use CRM? Does it interact with Canvas at all, and if so, how? I'd be really interested to hear how institutions are using CRM to extend Canvas' abilities, especially when it comes to tracking student progress.

Thanks!
Ted.