Inbox notifications not arriving; Conversations set to “Notify Immediately”

S_Abbot
Community Explorer

[second time posting this since my first message was inexplicably flagged as spam — let’s try again]

Recently, I’ve stopped receiving email notifications when a student uses the Canvas Inbox to message me. I haven’t made any changes to my notification settings — I didn’t even know where they were until I experienced this problem. 🙄

“Added To Conversation” and “Conversation Message” are set to Notify Immediately. “Conversations Created By Me” was set to Notifications Off; I just changed it to Daily Summary to see if that would shake anything loose.

Anyone have any ideas? Thanks in advance (again).

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