Proctorio Exam Problem

Mrp24
Community Novice

I am a student. After I get to the Exam agreement page, the loading page says “waiting for canvas” and does not load the exam. I have:

-reset Chrome settings

-enabled cookies, pop-ups, redirects 

-restarted my computer

-used different networks/devices

-updated computer/browser

-turned off computer

-contacted Proctorio 

-tried Microsoft Edge

I’ve gotten the test to work a few times but now it’s not working. I have a hard time taking my tests in just one class because I have to go through this process of retrying 20+ time before I can get in. This does not happen in any other course. My professors says there is no evidence of an attempt when I fail to enter the test after the exam agreement page. 

Labels (1)
Users who also had this question