Hi,

Every 3rd Sunday of each month the PROD environment is being copied over to TEST and you are not able to access the TEST environment where you instead see: "This environment is currently being updated with a copy of the latest production data. Please check back later.".

I have been trying to find detailed information on this service window such as start- and end times but unsuccessful. Our TEST environment has been down for 8 hours now and I wonder if anyone knows how long the service window is? Any detailed information on when it starts and ends?

I have been in touch with support but they give kind of poor answer: "We don't have any timelines associated with the process". 

I would like to argue that such operations should have a clearly defined start and end times if working according to some kind of certified process.