18 June 2021

Has there been any changes made to the system regarding the ability to add an Observer into a course over the last week or two?  The reason I ask is that I have been trying all week to add Observers onto courses and am receiving the following system message:

"We were unable to find matches below.  Select any you would like to create as new users"

The email address of my observer appears and when I add their name into the "name" field and press next, I receiving the following system message:

"The following users could not be created as the person already exists"

The staff members I am wanting to add as Observers are definitely in the "People" section.

My role in CANVAS is Admin

Help please!!!