Hi there,
I appreciate your help in troubleshooting this issue.
I am trying to add a user in as a teacher into a published Free-For-Teacher Canvas course. There are only 4 users in the entire system at this point.
Following the standard process for adding a person to a published course, I typed in the name of the user. As usual, the system states that it doesn’t have a login for this person. So I add in his name.
But then, the system states that the user already exists in the system. It's in an infinite loop where I can’t seem to get the person added in because the system says they don't exist, but then it states that they already exist.
I have looked around in the system and can’t see where this person has been designated anywhere, whether in the admin section, unpublished courses or published courses. I've checked under "People" for each published course, and he does not exist there.
As a note in case this is important - this particular user is the person who originally created the Free-For-Teacher account. But he did that with a totally different email address. I've searched through the admin account and can't find his email in the system at all.
Any ideas on why I can't add this user or delete the reference in the system so I can get them added in?
Thank you,
Julie
