[ARCHIVED] Videos will not play on mobile device- "Unauthorized domain" error

kevin_abernethy
Community Member

I have been unable to watch videos in the canvas mobile app for the past several months. When I click a video I get an error that says "Unauthorized domain: We're sorry this content is only available on certain domains".  The videos work fine when I am on the canvas desktop version. I had been using my phone to log into the desktop version as a workaround, but this morning that too is giving me the unauthorized domain error.  I have tried deleting and reinstalling the canvas app on my phone but it didn't help. I contacted my University but they told me this was a technical canvas issue and they couldn't help. 

Please let me know what I need to do to be able to watch videos on the app again.

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