Message reply button missing

u6032171
Community Explorer
‎11-19-2020 10:59 AM

I got a message from a student.  I would like to reply to that message.  There is no reply button.  Usually, there is a reply button....

Normal message:Selection_027.png

This message: Selection_026.png

When I click on the settings menu, there is no "Reply All" option... only "Forward" and "Delete".  What is going on here?  How do I reply to this student?

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