Parent App Calendar Events not Loading
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10-21-2020
09:36 AM
I've submitted a ticket to Canvas, no response yet. Some parent/observer users in our school district receive the message in their parent app on their calendar with a red exclamation mark and the message "There was an error loading events. Pull to refresh to try again." I am also experiencing this issue. The calendar events appear just fine in the web version. We have tried the following:
- Logged out/in to the app
- Uninstalled/reinstalled the app
- Rebooted the device
- Verified the iOS up to date
- Unpaired with student/re-paired with student
Nothing seems to resolve the issue. Any help or advice would be appreciated.
THANK YOU!
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