[ARCHIVED] Google Doc won't attach in Files platform

fgsdtech
Community Member

I am receiving the error message "Error unable to transmit file to the storage service. The service may be down or you may need to re-log in to Canvas." while trying to upload a google doc from my google drive into Canvas under Files.

I have tried re-logging in and disabling extensions in chrome. Recieved the same error in an incognito window. I tried in firefox where there are no extensions and received the same error. 

canvas red error.PNG

Google docs will attach when creating assignments or other posts, but not in files. 

I can view google docs within Canvas through the google drive LTI tool. 

What causes this error? I'm sure Canvas is meant to be able to upload google docs into the Files area. Correct?

@canvassupport9 

 

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