We are committed to providing a reliable and efficient service for your data needs, and as part of this commitment, we will be performing scheduled maintenance on our CD2 API infrastructure. This maintenance is essential for ensuring continued performance, stability, and security across all regions.
Maintenance Schedule
The maintenance will take place over several days, with each region experiencing a downtime of approximately 3 hours. During this period, both data freshness and querying capabilities will be temporarily affected. To minimize disruption, we have scheduled these updates during periods of lower usage, beginning with smaller regions.
Planned Maintenance Timeline
|
Region |
Technical Name |
Date |
Local time |
UTC time |
|
Frankfurt |
eu-central-1 |
Aug 21, Wed |
10:00 am - 01:00 pm CEST |
08:00 am - 11:00 pm UTC |
|
Canada |
ca-central-1 |
Aug 22, Thu |
04:00 am - 07:00 am EDT |
08:00 am - 11:00 pm UTC |
|
Dublin |
eu-west-1 |
Aug 26, Mon |
09:00 am - 12:00 pm IST |
08:00 am - 11:0 am UTC |
|
Oregon |
us-west-2 |
Aug 26, Mon |
01:00 pm - 04:00 pm PDT |
08:00 pm - 11:00 pm UTC |
|
Sydney |
ap-southeast-2 |
Aug 27, Tue |
08:00 pm - 11:00 pm AEST |
10:00 am - 03:00 pm UTC |
|
Virginia |
us-east-1 |
Aug 27, Tue |
04:00 pm - 07:00 pm EDT |
08:00 pm - 11 pm UTC |
|
Singapore |
ap-southeast-1 |
Aug 28, Wed |
06:00 pm - 09:00 pm SGT |
10:00 am - 01:00 pm UTC |
Impact on Service
During the scheduled maintenance, the CD2 API will not be available. Users attempting to access the API will receive a notification of the downtime and a link to this blog post for further information. Internal applications (e.g. Intelligent Insights, Canvas Analytics) which are utilizing data from our Data Access Platform (DAP) will continue to be operational, but during the maintenance time window, the data will be stale. We will ensure that our teams are available to support a smooth transition and address any concerns you may have.
Important Consideration
If you are unsure which region your services are associated with, you can check it using https://toolbox.googleapps.com/apps/dig/ by putting in your canvas url and it will give you a technical name which you can look up in the table above. It is important to identify your region to plan accordingly for any potential disruptions during the maintenance window.
Supporting You During This Maintenance
We understand that scheduled downtimes can be disruptive, and we are here to support you throughout this process. Our goal is to ensure that your operations experience as little impact as possible. We encourage you to review the schedule and plan accordingly. If you have any concerns or require further assistance, please do not hesitate to reach out to our support team through canvasdatahelp@instructure.com.
Thank you for your cooperation and understanding as we work to maintain and improve the quality of our services. We value your partnership and are committed to delivering the best possible experience.
