At LearnPlatform, we are committed to providing our users with a seamless and reliable experience. Our LearnCommunity Product Library is a cornerstone of this mission, offering a comprehensive resource that supports the diverse needs of learning institutions. To further enhance the quality and reliability of our product library, we have implemented several critical updates. These improvements address issues related to outdated products, duplicate entries, homegrown products, and more. Here’s a detailed look at these enhancements and the positive impact they are making.
Solving the Problem of Outdated Products
One significant challenge we faced was managing rebranded or retired products that cluttered our library, making it appear outdated. Although these products were no longer available on the market, many learning institutions continued to use them beyond their retirement date.
Solution: We introduced a 'retired products' functionality that allows us to remove these products from the LearnCommunity Library view while retaining their functionality within customer accounts. This also enables partners to direct customers to rebranded or replacement products.
Results: We have successfully retired 73 outdated products from the LearnCommunity Library, enhancing the accuracy and reliability of our resource.
Addressing Duplicate Product Entries
Duplicate product entries led to incomplete and inconsistent information, causing confusion among users about which entry to add to their organization library.
Solution: The 'retired products' functionality also tackles duplicate entries by retiring them from the LearnCommunity Library and guiding users to the maintained version. This ensures that users have access to the most up-to-date information.
Results: We have retired and consolidated 50% of duplicate product pairs (426 entries), resulting in a better library experience and a 100% reduction in customer support inquiries related to product duplicates.
Managing Homegrown Products
Allowing customers to publish homegrown products in their organization’s library previously required us to include these products in the LearnCommunity Library, which was not ideal as these products are specific to individual institutions.
Solution: With the 'retired products' functionality, we can now remove homegrown products from the LearnCommunity Library while keeping them functional within the organization’s library. Additionally, we have introduced a customer-created products wizard that allows admins to add homegrown products directly to their organization's library without our intervention.
Results: We have retired 108 homegrown products, leading to a cleaner, more relevant library for all customers. Furthermore, 17 districts have utilized the new wizard, creating 55 products since its introduction.
Introducing Custom Product Naming
Administrators expressed the need for the ability to customize product names to reflect how they are referred to within their organization.
Solution: We have developed a customization feature that allows administrators to rename products from within their organization’s library.
Results: This feature will be available in August 2024, promising even more flexibility and relevance for our users.
Streamlining Product Addition Requests
The previous process for adding new products to the LearnCommunity Library was inefficient, leading to backlogs and delays.
Solution: We’ve made it easier for administrators to create temporary products with our customer-created products wizard. Now, when educators request new products, these requests go straight to the administrators. This change helps administrators manage new product requests more efficiently, as they no longer have to wait for backend processing. Additionally, administrators can notify us about potential additions to the LearnCommunity Library and even merge custom data once the product is officially added.
Results: While the complete functionality will be available in September 2024, customers can already opt-in to use the wizard, improving the speed and efficiency of product additions.
Conclusion
These updates to the LearnCommunity Product Library underscore our dedication to improving user experience and data consistency. By addressing outdated, duplicate, homegrown products and more, we are ensuring that our library remains a reliable and invaluable resource for all learning institutions. Stay tuned for further enhancements as we continue to innovate and support your educational needs.
