TurnItIn originality Score gets stuck when it's a resubmission with a duplicate attachment ID

Canvas

This behavior has been resolved and deployed to the production environment as of 9/11/24.

Description

Student's submission isn't showing an originality score.

Expected Behavior

To show the student's originality score.

Workaround

No workaround exists at this time.

Steps to Reproduce

  1. Student submits an assignment using TurnItIn
  2. No originality score displays

Additional Info

INTEROP-8646


Known issues indicate notable behaviors that have been escalated to the Canvas engineering team. Known issues are not a guarantee for an immediate resolution. This document is for informational purposes only and does not replace the Support process. If you are encountering the behavior outlined in this document, please ensure you have submitted a Support case (per your institution's escalation process) so Canvas Support can adequately gauge the overall customer impact and prioritize appropriately.

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