[OPEN] [iOS] Teacher | Users logged in on root account in a Consortia are unable to see the content of pages within a course

Canvas

Engineers are currently investigating the issue.

Description

Users who are logged in under the root account in a Consortia environment are unable to see the content of pages in the course, both when set as a Front Page or from the Pages link.

Expected Behavior

Users logged in at the root account in a consortia should be able to see the pages within the course of nested accounts of the consortia.

Workaround

No workaround exists at this time.

Steps to Reproduce

  1. Create a Canvas course in an account in a consortia that is not the root of the Consortia with at least one teacher

  2. Create a page in the course

  3. Save and publish the page

  4. Log in as the Teacher on the mobile app in the root Instance

  5. Navigate to the course and see that the pages do not show

Additional Info

MBL-18745

Known issues indicate notable behaviors that have been escalated to the Canvas engineering team. Known issues are not a guarantee for an immediate resolution. This document is for informational purposes only and does not replace the Support process. If you are encountering the behavior outlined in this document, please ensure you have submitted a Support case (per your institution's escalation process) so Canvas Support can adequately gauge the overall customer impact and prioritize appropriately.

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