Engineers are currently investigating the issue.
Description
Using an iPad with the teacher app open to a certain page or document from a module and changing focus to another app on the iPad then changing focus back to the teacher app it fails to reload the content you had been viewing previously and only shows a gray canvas icon on the page instead.
Expected Behavior
Investigate why it fails to reload the data in the app after switching between apps.
Workaround
No workaround exists at this time.
Steps to Reproduce
-
Create a page with some content and link it to a module
-
As a teacher login to the teacher app and navigate to the module item
-
Switch to another app on the device
-
After it loads switch back to the Teacher app
-
Notice you just get the gray canvas icon and it never refreshes the content
Additional Info
MBL-18549
Known issues indicate notable behaviors that have been escalated to the Canvas engineering team. Known issues are not a guarantee for an immediate resolution. This document is for informational purposes only and does not replace the Support process. If you are encountering the behavior outlined in this document, please ensure you have submitted a Support case (per your institution's escalation process) so Canvas Support can adequately gauge the overall customer impact and prioritize appropriately.
