Engineers are currently investigating the issue.
Description
User groups available within sub-account profiles may not reflect the same as what is shown in Canvas.
Expected Behavior
Sub-accounts should show in User Groups exactly as shown in Canvas.
Workaround
No workaround exists at this time.
Steps to Reproduce
1. Select a sub-acoount from the selector.
2. View user groups in Tool Adoption.
3. View the same sub-accounts in Canvas.
Additional Info
IMP-5204
Known issues indicate notable behaviors that have been escalated to the Canvas engineering team. Known issues are not a guarantee for an immediate resolution. This document is for informational purposes only and does not replace the Support process. If you are encountering the behavior outlined in this document, please ensure you have submitted a Support case (per your institution's escalation process) so Canvas Support can adequately gauge the overall customer impact and prioritize appropriately.
