Engineers are currently investigating the issue.
Description
No content is displayed when using the Embed HTML option as part of Chat routing for the Support Center.
Expected Behavior
Content should be displayed for users when Impact Admin select the HTML embed option for chat routing in the Support Center.
Workaround
No workaround exists at this time.
Steps to Reproduce
1. Enable Chat Routing
2. Select HTML embed
3. Add HTML
4. Click Chat routing in the environment
Additional Info
IMP-5300
Known issues indicate notable behaviors that have been escalated to the Canvas engineering team. Known issues are not a guarantee for an immediate resolution. This document is for informational purposes only and does not replace the Support process. If you are encountering the behavior outlined in this document, please ensure you have submitted a Support case (per your institution's escalation process) so Canvas Support can adequately gauge the overall customer impact and prioritize appropriately.
