[OPEN] Section with all inactive enrollments where student is active in a different section prevents New Analytics from displaying

Canvas

Engineers are currently investigating the issue.

Description

When a course contains a section with all inactive enrollments and one of the students with an inactive enrollment in that section also has an active enrollment in a different section, the New Analytics page in the course will display blank with a TypeError: Cannot read properties of undefined (reading 'students') error in the console.

Expected Behavior

Instead New Analytics should display in all courses where there is data available.

Workaround

No workaround exists at this time.

Steps to Reproduce

Prerequisite: A published course with two sections and a student enrolled in both sections.

  1. On the people page in the course deactivate the student, then go to course user details page for the student and restore one of the two enrollments

  2. Wait 24 hours

  3. Go to the New Analytics page for the course and note that the page is blank (a loading screen may momentarily show) and there is a TypeError in the console

Additional Info

OREO-4012

Known issues indicate notable behaviors that have been escalated to the Canvas engineering team. Known issues are not a guarantee for an immediate resolution. This document is for informational purposes only and does not replace the Support process. If you are encountering the behavior outlined in this document, please ensure you have submitted a Support case (per your institution's escalation process) so Canvas Support can adequately gauge the overall customer impact and prioritize appropriately.

Tags (1)