Engineers are currently investigating the issue.
Description
When too many messages are connected to the same Context and those messages have many User Groups assigned, new messages relying on that Context may not load.
Expected Behavior
All messages load correctly and in a timely fashion regardless of whether assigned to the same context or many user groups are targeted with them.
Workaround
No workaround exists at this time.
Steps to Reproduce
1) Visit https://app.eesysoft.com/app/sdsucanvas/settings/contexts/718 & notice Context still slow to load.
2) Notice the linked Messages, and the Assign To column count.
3) If https://app.eesysoft.com/app/sdsucanvas/messages/2538/view is added back to this Context, 'Dashboard', it should make the Context page timeout.
Additional Info
IMP-5296
Known issues indicate notable behaviors that have been escalated to the Canvas engineering team. Known issues are not a guarantee for an immediate resolution. This document is for informational purposes only and does not replace the Support process. If you are encountering the behavior outlined in this document, please ensure you have submitted a Support case (per your institution's escalation process) so Canvas Support can adequately gauge the overall customer impact and prioritize appropriately.
