Newly uploaded SCORM packages don't show in the course tab

Canvas

This behavior has been resolved and deployed to the production environment as of 10/15/24.

Description

When uploading or viewing uploaded SCORM files, the tool shows "No packages" and doesn't allow you to upload additional files.

Expected Behavior

Uploaded SCORM files should be visible.

Workaround

No workaround exists at this time.

Steps to Reproduce

  • Prerequisite: A course with SCORM enabled.

  1. Navigate to the SCORM tab and attempt to upload a package.

  2. The progress bar fills, but never advances to the next step.

  3. Refreshing the page with show "No packages", and attempting to upload another package doesn't show anything.

Additional Info

RCX-2177

Known issues indicate notable behaviors that have been escalated to the Canvas engineering team. Known issues are not a guarantee for an immediate resolution. This document is for informational purposes only and does not replace the Support process. If you are encountering the behavior outlined in this document, please ensure you have submitted a Support case (per your institution's escalation process) so Canvas Support can adequately gauge the overall customer impact and prioritize appropriately.

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