This case was unable to be reproduced. If behavior persists, please submit a new support case.
Description
When using the announcement/discussion redesign, if you create and then edit an announcement but do not edit the “available from” date, no notifications will be sent out when that date passes.
Expected Behavior
Teachers should be able to edit announcements without having to change the available from date each time and notifications should still be sent out
Workaround
No workaround exists at this time.
Steps to Reproduce
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Have a published, active course with a student and teacher in it.
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As the teacher, create an announcement, set the ‘available from’ date to be in the future. Save.
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Edit the announcement. Don’t change the available from date/time. Save.
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Wait for the ‘available from’ time to pass. Note that the student did not get the announcement notification.
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Make a new announcement in the same way, but this time edit the date/time when editing. Note that this time the student does receive a notification.
Additional Info
VICE-4503
Known issues indicate notable behaviors that have been escalated to the Canvas engineering team. Known issues are not a guarantee for an immediate resolution. This document is for informational purposes only and does not replace the Support process. If you are encountering the behavior outlined in this document, please ensure you have submitted a Support case (per your institution's escalation process) so Canvas Support can adequately gauge the overall customer impact and prioritize appropriately.
